Shipping & Returns

Shipping

🇪🇨 Ecuador

FREE shipping nationwide. Estimated delivery time: 2-5 business days via Servientrega/Laar.

🌍 International

Shipping via DHL Express: $45 USD
FREE international shipping on orders over $250 USD
Estimated time: 5-10 business days depending on destination
All shipments include a tracking number

Free shipping within Ecuador. International shipping via DHL Express: $45 USD, FREE on orders over $250 USD. Estimated delivery 5-10 business days. All international shipments include tracking number.

Returns

Return Policy

We accept returns within 15 days of delivery, provided the product is in its original, unused condition, with tags and original packaging.

Customer covers return shipping costs
Refund to original payment method within 5-10 business days after receiving the product
Personalized or sale products are not eligible for return

How to request a return

Contact us via email or WhatsApp with your order number
We will send you return instructions
Once the product is received, we will process your refund

We accept returns within 15 days of delivery, provided the product is in original condition, unused, with tags and original packaging. Customer covers return shipping costs. Refunds are issued to the original payment method within 5-10 business days. Customized or sale items cannot be returned. To start a return, contact us by email or WhatsApp with your order number.